Patients & Visitors

Welcome to AHMC San Gabriel Valley Medical Center

Patient Portal: Your Health Record Online

How Do I Login to My Patient Portal?

If you have been a patient at San Gabriel Valley Medical Center, and you signed up for the Patient Portal, you can access it here: www.thrivepatientportal.com
If you were a patient and did not sign up for the Patient Portal, please call Medical Records at 626.570.6630.

Patient Portal Registration Form
Patient Portal Third Party Authorization

The Patient Portal is a free, online service that gives you 24/7 access to information about your visit to San Gabriel Valley Medical Center.

Your Patient Portal is a secure and convenient way to view:

  • medications prescribed
  • allergies identified
  • immunizations given
  • lab and diagnostic procedures performed
  • other information related to your hospital or ER visit

You can also:

  • discuss your hospital information with your physicians
  • be more informed and prepared for planned follow-up care

Questions?

If you need help with:

  • setting up your Patient Portal
  • access to your Patient Portal
  • questions about your medical history prior to your hospital visit

please call our Medical Records department at 626. 570.6630, M-F, 8am-4pm.

If you were a patient at San Gabriel Valley Medical Center and did NOT sign up for the Patient Portal and would like to, please do one of the following:

  • In-person: Come to SGVMC to fill out the Authorization form.
  • E-mail: Call Medical Records and request an Authorization form. E-mail the completed form, along with photo ID to SGVMCportal@ahmchealth.com
  • Mail: Call Medical Records and request an Authorization form. Mail the completed form with copy of photo ID.

If you have any questions about the Patient Portal that are not answered below, please call Medical Records at 626.570.6630, M-F, 8am-4pm, or email us at SGVMCportal@ahmchealth.com

FAQ:

About

What is my Patient Portal?

Your Patient Portal is a free online service that gives you 24/7 access to your health information. Your Patient Portal is a secure and convenient way to:

  • view information about your SGVMC visit
  • view medications prescribed during your visit
  • view allergies identified during your visit
  • view immunizations given during your visit
  • view lab and diagnostic procedures results
  • share your hospital information with your physicians
  • be more informed and prepared for planned follow-up care

Why is using my Patient Portal important?

Using your Patient Portal can help you be more actively involved in your health care. It can help you communicate with your physicians and make more informed decisions about your care.

What is mymedicalencounters.com?

mymedicalencounters.com is the login page for the Patient Portal. AHMC hospitals have contracted with CPSI, a leading provider of healthcare technology, to manage and maintain the security of the Patient Portal.

Am I eligible to sign up for my Patient Portal?

You are eligible if you are a patient of SGVMC with an inpatient stay, outpatient visit, or ER visit on or after July 2, 2014.

Do I have to pay to access my Patient Portal?

No! The Patient Portal is a free service we offer to our patients.

Setup and Access

What do I need to set up and access my Patient Portal?

All you need is access to a computer, tablet, laptop, or Smartphone, an Internet connection, and an email account.

Do I have to download anything on my computer?

No downloading or installing necessary! You can access your Patient Portal from any computer, tablet, laptop, or Smartphone with an Internet connection.

What browsers are recommended for accessing my Patient Portal?

Your Patient Portal is compatible with most web browsers like Safari, Chrome, Internet Explorer, and Firefox.

What devices can I use to access my Patient Portal?

You can access your Patient Portal on any device that has Internet access such as computers, tablets, laptops, and Smartphones.

When can I sign in to my Patient Portal?

Anytime! Your Patient Portal is available 24 hours a day, 7 days a week.

Is information about my visit immediately available?

Information about your visit is available on your Patient Portal within 36 hours of your discharge from the hospital.

How do I access my information once I have set up my account?

After you have set up your account, go to the website mymedicalencounters.com and login.

What if I want to access my health information from before July 2, 2014?

Please contact SGVMC's Medical Records Department at 626.570.6630. Their office hours are M-F, 8am-4pm.

Will I receive emails after each admission to the hospital?

No. Once you receive your initial email inviting you to set up your Patient Portal, you will not be sent an email with a new hospital admission.

After each admission to the hospital, a new summary of care document will post to your Portal, but you will not receive an email notification.

Privacy and Security

Is my Patient Portal secure?

Your Patient Portal uses a secure, encrypted connection that meets the highest industry standards. Your personal and medical information in your Patient Portal is confidential.

Only you or those you authorize will be able to view the information in your Patient Portal.

We will not share, sell, or lease your information.

What is your privacy policy?

Patients receive a copy of our complete privacy policy with their admission packet. [Facility] is fully compliant with state and federal privacy laws.

Are you going to send me emails?

You will receive one email invitation to create your Patient Portal account. [hospital] will not send you other emails unless you opt-in to our email list.

Is my entire health history included in my Patient Portal?

No. Clinical information related to your inpatient stay, outpatient visit, or ER visit at SGVMC will be included in your Patient Portal

This information will be available to you beginning July 2, 2014.

Authorized Users

Can I get my spouse or authorized representative access to my Patient Portal?

Yes! Anyone at least 18 years old can be your authorized representative.

Can my family/friends access the information on my Patient Portal?

Only those who you designate as an authorized representative will have permission to view your Patient Portal.

Can I access health records for my family members?

It will depend on whether or not that family member gives authorization for you to do so. It is possible to have multiple Patient Portals linked to one email address. For more information, please contact our Medical Records office at 626.570.6630, M-F, 8am-4pm.

Sharing Your Health Information with your Physicians

What should I do if I see a lab result or something else in my record that I have questions about?

Please contact your physician for questions regarding your results and all other health related questions.

Can I email my physician through my Patient Portal?

This feature is currently not available on the Patient Portal.

Can I use regular email to send my record to my physician's office?

Please do not email your records to your provider. Email is not a secure means of transferring your health information.

The best way to provide information to your physician is to sign an Authorization for Release of Health Information Form(available through our Medical Records Department) Contact Medical Records at 626.570.6630, M-F, 8am-4pm

What if I have questions about my medical records?

If you have questions about your medical records, please call our Medical Records Department at 626.570.6630, M-F, 8am-4pm.

Troubleshooting

Who should I contact if I have trouble logging in or accessing my Patient Portal?

If you have trouble logging in or accessing your Patient Portal, please call Medical Records at 626.570.6630, M-F, 8am-4pm.

What do I do if I forgot my User ID?

You can sign in with the email address you used when you registered for the Patient Portal.

What do I do if I forgot my password?

Click on the "Forgot your user id or password" link on the sign in page. At the prompt, provide your email address or user name. You will then receive an email.

If I have a technical problem, or a non-urgent question that I don't see answered above, how can I get help

Please contact us for assistance:

Medical Records: 626.570.6630, M-F, 8am-4pm

Email: SGVMCportal@ahmchealth.com